Refund & returns policy

Standard, non-personalised prints

If you change your mind about a standard product bought online, email office@designguy.uk within 14 days of receiving it. You then have a further 14 days to return the item.

The product should be returned safely packaged and in the condition in which it was received. You are responsible for the return postage unless the item is faulty, damaged or incorrect. Please contact us before returning anything so we can provide the correct return instructions.

Personalised and custom-made products

Products made to your specification or clearly personalised—including custom invitations, names, dates, venue details and commissioned artwork—cannot normally be returned simply because you have changed your mind.

Please check all wording and details carefully before approving a custom order. This exception does not affect your rights if the item is faulty, damaged, misdescribed or does not match the agreed specification.

Damaged, faulty or incorrect items

Email us as soon as possible at office@designguy.uk with your order details and clear photographs of the item and packaging. We will arrange an appropriate replacement, repair or refund in line with your statutory rights.

Refunds

Approved refunds are made to the original payment method. For a change-of-mind return, we will issue the refund within 14 days of receiving the item back or receiving acceptable evidence that it has been returned, whichever is earlier. We may reduce a refund if an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced.

UK postage is included in our displayed prices. Your statutory rights are not affected by this policy.